Application Engineer
- Job title: Application Engineer
- Country: Turkey
- Location: Tuzla, İstanbul
- Department: Sales and Service
- Job type: 100%
- Employment type: Permanent
Provide deep technical engineering expertise to internal resources and customers from product specification, design, installation, replacement/repair, and problem resolution resulting in best-in-class customer experience within assigned Industry Segment(s). The person will be dedicated to the task full time (100%).
KEY RESPONSIBILITIES:
- Train, support and collaborate with Sales, Customer Care, and Portfolio & Technology Development in identifying customer needs and innovative solutions fulfilling technical and application-related specifications considering sustainable total cost of ownership (STCO)
- Attain and maintain deep industry knowledge of belting/conveying solutions, products & services, and customer applications in assigned industry segments(s)
- Support and provide application engineering training for internal resources and customers
- Leverage all available systems (CRM, ERP, etc.) to capture, track and manage customer issues, commercial activities, and problem resolution
- Maintain knowledge of internal products, services, and updates and stay informed about competing products and servicesWork with Operations (fabrication & assembly) to identify and resolve any customer-related challenges and/or sales opportunities
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Required - Bachelor’s degree in Engineering or Related Fields
- Required – Minimum 3 years’ experience in Engineering and B2B industrial applications
- Required - Excellent verbal and written communication skills
- Required - Proficiency in English both written and verbal.
- Required – Experience in IT systems (CRM, SAP, ERP, MS Office, etc.)
- Preferred - Operation experience (manufacturing, fabrication, assembly, etc.)
- Preferred – Prioritization, organization, and time management skills