• Respond to customer enquiries via telephone, email and digital channels in a professional and timely manner.
• Build strong relationships with both new and existing customers, delivering a high standard of customer service.
• Understand customer requirements and identify suitable product solutions.
• Produce accurate quotations for a diverse and technically complex product range using SAP and other business systems.
• Process customer orders efficiently and accurately, ensuring all specifications, pricing and delivery requirements are correctly captured.
• Manage customer enquiries from quotation through to delivery.
• Liaise closely with Sales, Production, Engineering, Logistics and other internal departments to ensure customer expectations are met.
• Resolve technical and commercial queries in a proactive and customer-focused manner.
• Maintain a strong understanding of our products, services and industry applications through ongoing training and development.
• Identify opportunities to promote additional products and services that add value to customers.
• Handle customer complaints professionally and ensure timely resolution in line with company procedures.
• Work collaboratively within the Customer Care Team to achieve departmental objectives and performance targets.

• Excellent communication and interpersonal skills.
• Strong customer-focused approach with a genuine desire to help customers find the right solution.
• Strong attention to detail and a commitment to accuracy.
• Good organisational skills with the ability to manage multiple priorities.
• Confidence working with systems and processing detailed information.
• Ability to work effectively both independently and as part of a team.

Desirable

• Experience in customer service, sales support, technical support, internal sales or order processing.
• Experience within a manufacturing, engineering, industrial or technical environment.
• Engineering, manufacturing, business or technical qualifications (HNC, HND, Apprenticeship, Degree or equivalent).
• Experience using SAP, ERP or CRM systems.
• Experience producing quotations and processing complex customer orders.

• The opportunity to develop technical product knowledge within a market-leading organisation.
• Exposure to a wide range of engineering and industrial applications.
• Ongoing training and development opportunities.
• A collaborative and supportive team environment.
• The chance to build a rewarding career combining technical understanding, commercial awareness and customer service excellence.