Job opportunity

Customer Service Employee / Customer Care (m/f/d)

Job title: Customer Service Employee / Customer Care

Department: Customer Care

Location: Germany, Eppertshausen

Job type: Full-time

Role scope: Local - on site

Employment:

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Role description

As a Customer Service / Customer Care employee (m/f/d), you are responsible for preparing tailored quotations, ensuring the timely processing of customer-specific orders, and handling complaints in a professional manner. In close and continuous coordination with the sales team, you invest in building personal and long-term customer relationships.

Key responsibilites

Our customers expect high quality standards – and you ensure this by creating individual quotations, ensuring timely execution of customer-specific orders, handling customer complaints, and coordinating with the respective sales team. We trust you from day one.
You engage with our customers by building personal relationships and processing individual inquiries in SAP via phone and email. This makes an impact.
You also maintain and expand our customer data in SAP and independently evaluate it according to various criteria. This creates transparency and clarity.

What we look for

You have completed a commercial apprenticeship (e.g., industrial clerk or equivalent), several years of experience in order management, and a basic technical understanding, and are looking for a new long-term challenge where you can learn a lot? Then you are exactly right for us.
You work independently, in a structured, flexible, and reliable manner? You also have a good understanding of numbers and technical topics? Great – this helps both you and us master upcoming challenges.
You are confident in using MS Office applications (Word, Excel, etc.) and have initial experience with a CRM system. With this digital know-how, we can move the world forward together.
You enjoy working in a team, are communicative and empathetic. Your German is very good and your English is good? That fits perfectly with us.

What we offer

We want you to feel comfortable. Through structured onboarding and training, you will quickly get to know your tasks and our company. You will become part of a strong team.
We value your work. You will receive attractive, performance-based compensation along with many additional benefits such as employee savings schemes, employer contributions to pension plans, additional private health insurance, meal subsidies in our canteen, free parking, bike leasing, free beverages, and more.
This is how we keep things moving. You will be able to take on exciting challenges in a company with flat hierarchies and short decision-making paths.

Apply here

The final date to submit your application is mayo 31, 2026.

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