Job opportunity

Customer Care Representative (m/f/d)

Job title: Customer Care Representative

Department: Customer Care

Location: Türkiye, Tuzla, Istanbul

Job type: Full-time

Role scope: Local - on site

Employment:

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Role description

Promote, retain and grow sales by providing innovative solutions, services, and products to small and medium customers within assigned Industry Segment(s). In addition, provide high-quality customer service during order quotation/processing and complaint management. The person will be dedicated to the task full time (100%).

Key responsibilites

Proactively promote, retain, and grow sales across a dedicated portfolio of existing and potential small and medium customers within assigned Industry Segment(s).
Research sales opportunities and document qualified leads in our IT systems.
Provide high-quality customer service during product/service inquiries, order quotation/processing, and complaint resolution.
Make outbound calls to existing and potential customers and follow up on quotes and leads.
Collaborate cross-functionally to ensure fast responsiveness to customer requests.
Leverage all available systems (Email, Phone, MS Office, CRM, ERP, etc.) as a key sales development tool to capture, track and manage customer relationships, commercial activities, and problem resolution.
Maintain knowledge of internal products, services, and updates and stay informed about competing products and services.

What we look for

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required – Bachelor’s degree in Business Administration, International Trade, Marketing, or Related Fields.
Required – Minimum 2 years’ experience in customer service, sales, and/or marketing.
Required – Excellent verbal and written communication skills.
Required – Proficiency in English both written and verbal.
Required – Hands-on attitude, customer insight.
Preferred – Competency with MS Word, Excel, PowerPoint, CRM, ERP, and/or SAP.
Preferred – Prioritization, organization, and time management skills.
Preferred – Knowledge of industry segments (textile, food, etc.).