Job opportunity

Representative Customer Care (m/f/d)

Job title: Representative Customer Care

Department: Customer Care

Location: Poland, Czeladź

Job type: Full-time

Role scope: Local - on site

Employment:

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Role description

The role of the Representative Customer Care is to ensure smooth and efficient processing of customer orders by providing high-quality commercial and administrative support throughout the entire order lifecycle. The position focuses on building and maintaining strong customer relationships, coordinating internal processes across departments and international sites, and ensuring timely and accurate execution of orders. Through proactive communication, problem-solving, and attention to detail, the role contributes to customer satisfaction and overall operational efficiency.

Key responsibilites

Prepare commercial offers and coordinate the order fulfillment process.
Contact via email and telephone with Polish and/or international customers at every stage of order processing (answering questions, clarifying doubts, finding solutions.
Monitor the timeliness of order execution and delivery.
Issue invoices, corrective invoices, and duplicates.
Cooperate with other departments within the organization (including Habasit factories in other countries).
Build and maintain strong customer relationships.
Provide product or service information and guidance to customers.
Stay up to date with company products and policies.

What we look for

Your education and experience

University degree in Human Sciences.
Minimum of 1 year of experience in a Customer Care department.
Fluent in Polish (both verbal and written).
English - minimum B1 level.

Your personality

Strong link to Habasit Core Values.
Deep knowledge of products, internal processes, and order management systems to ensure accurate and efficient customer support.
Customer insights (understanding customer needs, challenges, and expectations to proactively deliver tailored solutions and improve satisfaction).
Service orientation (commitment to providing high quality, responsive, and reliable customer service at every stage of cooperation).
Innovation (actively seeking and implementing improvements in processes, communication, and problem-solving approaches to increase efficiency and value delivery).

What we offer

We offer an attractive place to work and personal development in an empowered working culture. You will benefit from the expertise and opportunities of a solid global group of companies and the reputation of its products.

Is this role for you?

If you are eager to join a dynamic, innovative, and diverse company and to quickly progress while making a difference in an impact-oriented culture, then the Representative Customer Care role could be a great fit.

Apply here

The final date to submit your application is June 30, 2026.

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