IT Operations Manager, North America

Provide IT infrastructure to support Habasit America business objectives across Canada, United States and Mexico.

• Provide overall leadership and management of IT Operations across Canada, Mexico and the United States.
• Oversee Information Technology related problem analysis and resolution at both a strategic and functional level. 
• Recommend, plan and implement information technology investments to support company objectives based on research and evaluation.
• Directs implementation and execution of new/upgraded information technology via well-defined plans including procedures, deadlines, and accountability.
• Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment.  
• Ensures users/customers are provided professional, courteous, and timely support for all Level 1 and Level 2 incidents and service requests.
• Provide Level 1 and Level 2 support as needed.
• Coordination of Level 3 support with other Habasit teams and external partners.
• Structure, lead, train, and develop IT staff for maximum effectiveness.
• Provide capital and operating expense forecasting, management and accountability for US IT Operations.
• Communicate Key Performance Indicators (KPIs) and status updates with Habasit America and Global IT management, as needed.
• Stay abreast of trends and regulations to ensure effectiveness and compliance.
• Develop and maintain IT components of the company’s Disaster Recovery and Business Continuity Plan.
• Collaborate with global IT Operations team to develop and implement global best practice policies and procedures.
• Any other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required – Bachelor’s degree in relevant field
• Required – 10 years of experience in Information Technology
• Required – 2 years of experience in managing technical resources
• Required – Service-oriented, courteous and assertive
• Preferred – 5 years of experience in a manufacturing environment
• Preferred – Technical skills and experience in Local and Wide Area Networks
• Preferred – Experience in managing a Windows Server environment (Microsoft 365, AD, etc.)
• Preferred – Experience with relational database technology (SQL Server)
• Preferred – Experience with virtualization, backup and storage solutions (e.g., VMware, Veeam)
• Preferred – Master’s degree in relevant field